System Status
All Systems Operational
SMARTdiagnostics ? Operational
SMARTdiagnostics OPC Connectors ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 30, 2020

No incidents reported today.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020
Resolved - All issues with the cloud provider have been resolved. The backlog of sensor data has been fully processed, and SMARTdiagnostics has returned to normal operation.
Nov 26, 16:54 EST
Monitoring - The cloud provider has begun to restore service. SMARTdiagnostics is beginning to recover. Due to the duration of the outage, there is an extensive backlog of sensor data to process. Customers may see gaps in sensor data until the backlog is fully processed. We will continue to monitor the situation and make back-end adjustments to SMARTdiagnostics as necessary.
Nov 25, 17:25 EST
Update - The cloud provider has not yet resolved the issues and has not yet provided an ETA. SMARTdiagnostics is currently completely offline. We will provide updates when available. Base stations will continue to buffer sensor data and re-transmit when service is restored.

Note this a region-wide issue affecting a major cloud provider. Customers should be advised that numerous other websites and Internet-based services are affected as well.
Nov 25, 13:27 EST
Identified - SMARTdiagnostics is currently under degraded performance due to an issue with our cloud service provider affecting multiple services. Users may see intermittent errors while logging into the SMARTdiagnostics website. KCF's engineers are monitoring the situation and are in contact with the cloud hosting provider. We will post updates when available.
Nov 25, 10:28 EST
Nov 25, 2020
Nov 24, 2020
Resolved - SMARTdiagnostics OPC DA Server v1.4.1 was released on 11/24/20. The installer is linked in the Install Guide available here. Please update to the latest version at your earliest convenience.

Release notes:
- Response paging and compression have been implemented to improve performance and eliminate gateway timeout (504) errors.
Nov 24, 08:18 EST
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - The issue has been resolved. Live sensor data is flowing and older data is being backfilled. KCF engineers will continue to monitor the situation and respond as needed.
Nov 20, 16:05 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 15:42 EST
Investigating - We are currently investigating reports of delays rendering sensor data.
Nov 20, 14:49 EST
Completed - The scheduled maintenance has been completed.
Nov 20, 09:00 EST
Update - The SMARTdiagnostics update has been deployed. However, the backlog of sensor data is still being worked off. Users may see gaps in sensor data while this is processed. Please be advised that Sensors and Base Stations may appear to be spuriously offline until data is caught up.
Nov 20, 07:57 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 05:00 EST
Scheduled - On 11/20/2020 beginning at 5:00am Eastern, KCF engineers will be deploying the latest release of SMARTdiagnostics, which includes new features, fixes, and other improvements. During the deployment process, users may briefly see errors or reduced performance. In the unlikely event of a service interruption, base stations will continue to buffer sensor data and re-transmit it when online. We appreciate your patience, and look forward to bringing you the latest and greatest enterprise IIoT platform!
Nov 16, 10:22 EST
Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.