Our cloud provider has provided a postmortem on their outage, which may be viewed here:
We sincerely apologise for any inconvenience this outage may have caused. KCF’s engineering team worked around the clock to mitigate the impact of the cloud provider’s outage, and service was restored as soon as possible. We deployed extra server resources to process the accumulated backlog of sensor data during the incident, and were able to restore service without losing any sensor data.
While we believe this outage to be a rare, isolated incident, KCF is working on architectural changes to SMARTdiagnostics to be more resilient if such an event occurs again.